When do I get the tracking number?

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information within 12 hours of placing your order. After 12 hours, your order will be processed and we cannot make any changes. When this is completed, you will receive a Shipping Confirmation email. Please refer to our shipping policy here.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

To track your package, please use the tracking number provided and track your order via the link :  https://www.17track.net/en 

When will I receive my order?

All orders are shipped out of our warehouse at 1769 Shipman Dr. San Antonio, TX 78219, Los Angeles. We do our best to process and ship your order as fast as possible( usually within 10 – 15 days). This period may take longer or shorter up to the shipping zone.

We offer a range of delivery methods from USPS to UPS ground and expedited service.

If your order has been placed during the weekend or on a holiday, we’ll start processing your order on the following working day.

How to change the information of my order?

If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.

Please be noted that:  we can only change your order information within 12-24 hours of purchasing time 

Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

How much does shipping cost? What are my options?

Depending on the size and weight of your order, it can range from $5 on upwards. We offer subsidized shipping rates to make shipping as economical and affordable as possible. We also offer a variety of shipping options and timelines to make your shipping easy and transparent.

We offer to ship with UPS and USPS ground or expedited service.  You are able to see the options and choose which is best for you based on your location and desired urgency.  If you are international, see the international FAQs below regarding international shipping options.

How do I use a promo code ?

You can enter your promo code at checkout. Enter the code exactly how it appears and apply. Promo codes can’t be cumulated with other promotions and will not apply to sale items unless otherwise specified.

What forms of payment does ChicnChill accept?

ChicnChill accepts payments from all kind of credit cards (Visa, Mastercard, American Express) and from Paypal.

Wrong address disclaimer

The most important thing impacting the success of a shipment is the shipping address. We would like to make sure that your shipping address is sufficient and valid or, at least, findable in the Google Map so there will be some note in the shipping address that you have to enter:

 

- The exact house or apartment number or PO box which can be identified by Google Map that you live in or would like the package to be shipped to.

- If you live in a Department, make sure to write exactly its name or number.

- Please notice that your zip code number is very important. If there is any wrong number in your zip code, we cannot ship your order to your nearest post office.

 

Important: When the package has started its route to you, we are unable to change your address anymore. However, as soon as you realize that the address you provided was wrong, you may contact us via email [email protected] for further support.